Privacy Policy

Last updated: June 7, 2026

Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

Personal identification information (name, email address, postal address)
Project details and preferences you share with us
Communication records between you and our team
Technical data including IP address, browser type, and device information
Usage data about how you interact with our website

How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide quotations
To deliver our renovation and design services
To communicate with you about your project
To improve our website and services
To comply with legal obligations

Legal Basis for Processing

We process your personal data under the following legal bases:

Consent: When you submit enquiry forms or contact us directly
Contract: When processing is necessary to perform services you've requested
Legitimate interests: For improving our services and business operations
Legal obligation: When required by law

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

Trusted service providers who assist in our business operations
Professional advisors including solicitors and accountants
Regulatory authorities when legally required

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry data is typically retained for two years from last contact.

Your Rights

Under data protection legislation, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure in certain circumstances
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

[email protected]
47 Thornbury Gardens, Bristol, BS7 4DL, United Kingdom